Official Documents

Privacy Policy dewa89 – Our Commitment to User Data

Dewa89 takes the protection of your personal data seriously. This Privacy Policy clearly explains how we collect, use, store, and safeguard your information as a member of our platform in Malaysia.

Updated: January 2026 SSL 256-bit Bahasa Melayu
Effective: 1 January 2026

Full Data Encryption

All your personal data is protected with 256-bit SSL encryption. Information transmitted between your device and dewa89 servers cannot be intercepted or read by third parties.

No Data Selling

Dewa89 has never and will never sell, rent, or lend your personal data to any third party for marketing or commercial gain.

Full User Control

You have the right to access, amend, transfer, or request deletion of your personal data at any time via the account settings panel or by contacting our team.

Legal Compliance

The dewa89 privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

Transparent Cookie Policy

Dewa89 uses cookies solely to improve the user experience and platform analytics. You can manage your cookie preferences at any time through your browser settings.

Policy Change Notifications

Any material amendments to this Privacy Policy will be communicated to members via email or in-platform notification at least 14 days before taking effect.

1. Introduction

Dewa89 ("we", "Platform", "dewa89") is fully committed to protecting the privacy and security of our users' personal data. This Privacy Policy explains in detail how we manage the information you provide when registering and using the dewa89.vin service.

This policy applies to all users accessing the dewa89 platform via our website or mobile app. By registering an account or continuing to use dewa89 services, you acknowledge that you have read, understood, and agreed to the terms set out in this document.

Dewa89 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognized data protection principles. We take a transparent and responsible approach to all matters concerning our users' data.

This Privacy Policy document is a supplement to Terms and Conditions dewa89 and shall be read together.


2. Personal Data We Collect

Dewa89 collects two main categories of data from users — data you provide directly and data collected automatically while you use our platform.

Data Category Information Type Requirements
Personal Identity Full name, national ID number, date of birth, gender Mandatory (KYC)
Contact Information Email address, phone number, residential address Mandatory
Financial Information Bank account number, bank name, digital wallet details Mandatory (transaction)
Verification Data Copy of national ID, verification selfie, bank statement Mandatory (advanced KYC)
Usage Data Game history, transaction logs, wagering activity Automatic
Technical Data IP address, device type, operating system, browser Automatic
Cookie Data Language preference, login session, analytics data Automatic

We only collect data that is strictly necessary for the stated purposes. dewa89 does not collect sensitive data such as your medical information, religious beliefs, or political views.


3. How Data Is Collected

Dewa89 collects your personal data through the following channels:

  • Account Registration Form — Information you fill in when creating a new account, including name, email, and phone number.
  • KYC Verification Process — Identity documents and supplementary information requested to verify your identity before your first withdrawal.
  • Financial Transactions — Bank account or digital wallet details used during fund deposits and withdrawals.
  • Platform Usage — Activity data automatically generated when you use games, browse promotions, or navigate the platform.
  • Customer Support — Information you share when contacting our support team via live chat or email.
  • Cookies and Similar Technologies — Data collected automatically via cookies, tracking pixels, and analytics technologies when you browse our website.

You are not required to provide all requested information, but failure to provide mandatory data such as KYC information may restrict your ability to withdraw funds.


4. Purpose of Data Use

Every piece of data we collect has a clear and legitimate purpose. dewa89 uses your personal data for the following purposes:

  • Account Management — Creating and maintaining your user account, including identity verification and account security.
  • Transaction Processing — Processing deposits, withdrawals, and all financial transactions related to your account.
  • Legal Compliance — Fulfilling legal obligations including KYC requirements, anti-money laundering (AML) compliance, and reporting to authorities when required.
  • Platform Security — Detecting and preventing fraud, unauthorised access, collusion, and behaviour that violates our terms of service.
  • Service Improvement — Analysing usage patterns to improve platform functionality, games, and the overall user experience.
  • Service Communications — Sending transaction notifications, security updates, promotional alerts, and important information related to your account.
  • Responsible Gaming — Monitoring gameplay patterns to identify users who may need responsible gaming support.

Dewa89 will not use your data for any purpose other than those stated above without first obtaining your consent.


5. Sharing Data with Third Parties

Dewa89 does not sell or rent your personal data to any party. However, in certain limited situations, we may share your data with the following parties:

  • Payment Service Providers — Banks, FPX providers, TNG eWallet, and DuitNow that process your financial transactions. They only receive data necessary for payment processing.
  • Game Providers — Game software providers supplying slots, live casino, and other games on our platform. Data sharing is limited strictly to what is necessary for game functionality.
  • Regulatory Authority — Government agencies, law enforcement, or regulatory bodies when required by Malaysian law or court order.
  • KYC Service Providers — Third-party identity verification companies that assist us in verifying user documents for compliance requirements.
  • Analytics Providers — Analytics tools that help us understand platform usage patterns in a non-personally identifiable format.

All third parties receiving your data from dewa89 are bound by strict confidentiality agreements and are only permitted to use that data for the agreed purposes.


6. Data Storage & Security

The security of your personal data is dewa89's highest priority. The following are the integrated security measures we implement:

  • 256-bit SSL Encryption — All data transferred between your device and dewa89 servers is protected with industry-grade encryption.
  • Secure Server — Data is stored in data centres secured with strict physical and digital access controls.
  • Two-Factor Authentication (2FA) — An additional security layer to protect your account from unauthorised access.
  • 24/7 Monitoring — Continuous automated monitoring systems to detect suspicious activity and security threats.
  • Regular Security Audits — Regular security assessments by our internal team and independent third-party auditors.
  • Internal Access Controls — Only authorised personnel with a legitimate need may access users' personal data.

Your personal data is retained for as long as your account is active or as required to fulfil legal obligations. Once an account is closed, data will be retained for the period required under Malaysian law before being securely deleted.


7. Cookie Policy

Dewa89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

We use the following types of cookies:

  • Essential Cookies — Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
  • Performance Cookies — Gathering information on how users interact with the platform to help us improve website performance and functionality.
  • Functional Cookies — Saving your preferences such as language and display settings to deliver a more personalised experience.
  • Analytics Cookies — Helps us understand platform traffic and usage patterns in aggregated, non-personally identifiable data format.

You can manage and delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the dewa89 platform.

Third-party cookies from our analytics providers collect data in a format that does not directly identify you. This data is used solely for platform improvement purposes.


8. User Rights Regarding Personal Data

As a dewa89 user, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010:

1

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

2

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data.

3

Right to Erasure

You may request deletion of your personal data when it is no longer needed for its original purpose.

4

Right to Restriction of Processing

You have the right to request that we restrict the processing of your data in certain circumstances provided for by law.

5

Right to Data Portability

You may request your data in a machine-readable format for transfer to another service provider.

6

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact our privacy team via email or live chat. We will process your request within 14 business days.


9. Protection of Underage Users

Dewa89 services are strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors under the age of 18.

If you believe we have collected data from someone under the age of 18 without adequate age verification, please contact us immediately. We will take prompt action to delete the data and close the account in question.

Dewa89 uses an age verification system during the registration and KYC verification process to ensure only eligible adult users can access our platform. This is part of our commitment to Responsible Gaming.


10. Third-Party Website Links

The dewa89 platform may contain links or references to third-party websites or services, such as game providers and payment partners. This Privacy Policy applies solely to the dewa89 platform.

Dewa89 is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of any third-party website you access through our platform.


11. Amendments to the Privacy Policy

Dewa89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any amendments will be published on this page along with the new effective date.

For material amendments that significantly affect how we use your personal data, we will notify you via an in-platform notification or the email registered to your account at least 14 days before the amendment takes effect.

Continued use of the dewa89 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with any amendment, you may request the closure of your account.


12. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

  • Live Chat: Available 24/7 directly on the dewa89 platform — the fastest way to get a response
  • Privacy Email: [email protected] (plain text, not a clickable link)
  • Response Time: 1–4 hours via live chat; up to 3 business days via email

We take every privacy-related complaint seriously and will thoroughly investigate all reported issues. For general platform enquiries, you may also refer to the FAQ us.

Safe & Trusted

Your Data Is Safe with dewa89

Enjoy Malaysia's best online entertainment with full confidence that your privacy and data security are always protected. Register now and experience the difference.

Protected by 256-bit SSL. Please read Terms and Conditions before registering. For users aged 18 and above only.

Bahasa Melayu